Accenture Digital Health Technology Vision 2021

Accenture Digital Health Technology Vision 2021

Key Takeaways

Continuous learning is a process. Accenture Digital Health Technology Vision series is an excellent source of insight and inspiration for the healthcare industry.

As every year, the Digital Health Technology Vision report is based not only on Accenture´s views but also on health industry leaders’ views on the impact of technology in our world.

This year, Accenture surveyed 399 healthcare executives across six countries to learn from their perspectives.

Here are some key takeaways. However, I recommend you to take 30 min and go through it.

Amid the challenges of 2020, two truths became evident:

  1. More healthcare organizations have come to terms with the notion that every business is a digital business. Most (93%) report that their organization is innovating with urgency and call to action this year.
  2. Healthcare has been digitally transforming, but now it’s happening at speed and at scale.  Healthcare executives (81%) say the pace of digital transformation for their organization is accelerating.

This year’s Accenture Digital Health Tech Vision identifies five emerging trends that healthcare companies will need to address over the next three to five years to accelerate and master change in all parts of their organization:

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Trend 1: Stack Strategically - Architecting a better healthcare future

87% of healthcare executives agree that their organization’s business and technology strategies are becoming inseparable—even indistinguishable. However, few healthcare organizations approached it this way prior to the pandemic. Now they have to.

Technology is reshaping industries and accordingly, healthcare leadership demands technology leadership. In today’s world with a rapid influx of new technologies, architecture matters more than ever. It’s a battle of technology stacks.

Key decision questions

  • Fortify: Is your healthcare organization prepared to be a technology leader?
  • Extend: How are you creating a competitive edge with your technology choices?
  • Reinvent: How will next-generation technology reshape your relationship with patients and members?

Trend 2: Mirrored World - The Power of Massive, Intelligent, Digital Twins

Growing investments in digital twin technologies (e.g. IoT, data streaming, 5G) are introducing a new generation of intelligence and opportunities to help people: The mirrored world.

Healthcare leaders are connecting massive networks of intelligent digital twins to create living models of facilities, supply chains, medical products—even body parts and organs.

25% of healthcare executives report their organizations are experimenting with digital twins this year. 66% of healthcare executives expect their organization’s investment in intelligent digital twins to increase over the next three years.

Key decision questions

  • Fortify: Is the business prepared for the Mirrored World?
  • Extend: How can digital twins transform your innovation process?
  • Reinvent: How will your organization engage wider ecosystems of digital twins?

Trend 3: I, Technologist - The Democratization of Technology

Democratization is breaking down traditional divisions between the technology and business sides of the healthcare organization.

Powerful technology capabilities are being put into the hands of the workforce so that they may become agents of change, optimizing their work or remedying pain points on their own. Everyone can be an innovator that sparks transformation.

84% of healthcare executives say they must train people to use and customize technology solutions at the individual level. 92% of healthcare executives agree that for tools of technology democratization, organizations need to ensure that training strategies include a focus on security and data governance.

Key decision questions

  • Fortify: Is your organization poised to take advantage of technology’s growing democratization?
  • Extend: How are you training your workforce to think like technologists?
  • Reinvent: How can democratized technologies make IT groups more effective—and vice versa?

Trend 4: Anywhere, Everywhere - Bring Your Own Environment

The pandemic shattered longstanding views about how work gets done—and from where. Healthcare was hit hard as organizations had to fortify the front lines while shifting some employees to remote work.

Physical distance became a necessity, even for those delivering care in person. The industry responded immediately, standing up virtual collaboration and virtual care capabilities to meet the demand that spiked overnight.

Healthcare entities invested in digital collaboration tools (55%) and remote monitoring capabilities to support their remote workforce during COVID-19. While these were a necessity at the time, now we can look at how new digital services and remote work can extend the healthcare organization’s mission and fuel competitive advantage.

We are moving into a new future where a large portion of work can be done from anywhere. Of course in healthcare, some work—such as surgical procedures—must be conducted in a clinical setting.

89% of healthcare executives believe the remote workforce opens up the market for difficult-to-find talent and expands the competition for talent among organizations.

Key decision questions

  • Fortify: How is your organization making remote work sustainable, seamless, and secure?
  • Extend: How are your people responding to remote work?
  • Reinvent: How are you thinking about the purpose of place moving forward?

Trend 5: From Me to We - A Multiparty System’s Path Through Chaos

The pandemic revealed enterprise fragility as organizations were cut off from business partners and were scrambling for answers. While business partnerships are not new, we are now seeing the adoption of multiparty systems that use a shared data platform to enable a resilient, adaptable, and trustworthy foundation for existing and future partnerships. These shared platforms can help in the fight against future disruption.

When you’re better able to transact, share data, and shift between partners seamlessly and securely, you have an advantage in driving industry-level change that enables better care for people.

Key decision questions

Fortify: How are digitally led partnerships driving value for your enterprise?

Extend: Is your organization ready to participate in multiparty systems?

Reinvent: Which business relationships will be transformed by the growth of multiparty systems?

These trends have a significant impact across industries and are actionable for businesses today.

Which of these trends do you think will have more impact?

Read more here

Download report here


Kaveh Safavi, Senior Managing Director – Global Health

Andy Thompson, Managing Director – Technology

Brian Kalis, Managing Director – Digital Health

Jenica McHugh, Managing Director – Technology Strategy

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